Returns & Exchanges
At TCS Sentiments Express, we strive to ensure your gifts arrive in perfect condition; however, if you receive a damaged or incorrect item, we offer a seamless return and exchange process for your peace of mind.
Report the Issue
Contact our customer support team within 24 hours of delivery via email or phone to report any damage, quality concerns, or incorrect items received.
Provide Documentation
Share clear photographs of the product and the original packaging, along with your order number, to help our team validate your claim quickly.
Verification Process
Our quality assurance team will review your request and confirm eligibility for a replacement or refund based on the nature of the product and the condition reported.
Resolution Delivery
Once approved, we will arrange for a fresh replacement to be delivered at no extra cost or initiate a refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing