Frequently Asked Questions
Everything you need to know about sending love and gifts through TCS Sentiments Express.
What delivery areas do you cover?
We offer nationwide delivery across Pakistan, covering all major cities and many remote areas. We also facilitate international gifting from abroad to Pakistan.
Can I schedule a gift for a specific date and time?
Yes, you can select a specific delivery date during the checkout process. We also offer specialized time-slots, including Midnight Delivery and Same-Day Delivery for selected cities.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), Net Banking, and various mobile wallet options to ensure a secure and seamless transaction.
How can I track the status of my order?
Once your order is dispatched, you will receive a tracking number via email and SMS. You can enter this number on our website's tracking page to see real-time updates.
Are the products, like flowers and cakes, delivered fresh?
Absolutely. We pride ourselves on quality. Our flowers are hand-picked and our cakes are sourced from premium bakeries daily to ensure they arrive fresh at your recipient's doorstep.
What is your return or refund policy?
If you are unsatisfied with the quality of your gift or if it arrives damaged, please contact our customer support within 24 hours. We will investigate and offer a replacement or refund as per our policy.